Customer Service

Shipping & Delivery

When will my order ship?
In-stock items are typically shipped from our inventory within two weeks.

When will my order arrive?
Every in-stock order is delivered within seven to ten days, unless a quicker ship method is chosen.

How are shipping and handling charges determined?
They are based on the merchandise total shipped to a single address.

How will my order be shipped?
Your order will be shipped via U.S. Postal Service.

Privacy & Security
Please see our complete privacy policy here.
Donations
Retrieve a Golden of Minnesota, Inc. is tax exempt 501(c)(3) organization. Donations are tax deductible and not refundable.
Returns & Replacements
If the product you received was defective, you can return your purchase by mail, along with a copy of your order confirmation.   If the product you ordered is no longer in stock, your purchase price will be refunded. Returns can be sent to: RAGOM Customer Service, 5800 Baker Road, Suite 120, Minnetonka, MN 55345. Phone: 952-946-8070.
Refunds
If the product you ordered is no longer in stock, your purchase price will be refunded.
Viewing Orders
To see your past and pending orders, please log in at the top of this page and go to the "Recent Orders" or "My Orders" areas of your control panel.
Updating Account Information
To update your account information, log in to your account and click on "Update Account Information."